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我可以换件毛衣吗?Can I exchange the sweater?

所属分类:接打电话语音:美音难度:初级
A
Hello. Thank you for calling Spend Mart.

您好。感谢您致电Spend Mart。

B
Is this the Customer Service Desk?

请问是客户服务柜台吗?

A
Yes. How can I help you?

是的。我能为您做什么?

B
I bought a sweater from your store a week ago. It says size 12. But actually, it is a size 10. Can I exchange it?

一周前我在你们的店里买了一件毛衣。标着是12号,可实际上是10号。我能换一件吗?

A
Do you have the receipt with you?

请问您还留着收据吗?

B
Yes, I do.

是的。

A
I like to apologize for the problem. Please come down with your receipt and sweater to exchange it for the size you want.

很抱歉给您造成的麻烦。请带着您的收据和毛衣到店里更换您需要的尺码。

B
Thank you very much.

谢谢。

A
You’re welcome.

别客气。

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