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我要退货Refund

所属分类:日常问题语音:美音难度:初级
A
May I help you?

我能为你效劳吗?

B
Yes, I would like to return these slacks.

是的,我想退回这些长裤。

A
Alright. Do you have your receipt?

好的,你有收据吗?

B
Yes. Here it is. I bought them last week.

有的,在这儿。上星期才买的。

A
And why are you returning them?

为什么要退呢?

B
I bought them to go with a blouse of mine. But they don't really match.

我本想买来配一件衬衫的,但是它们配起来不好看。

A
I see. Oh, wait. Ma'am, I'm sorry. These slacks were on sale.

我明白了。等一等,太太,对不起,这是拍卖品。

B
Yes, they were thirty percent off.

没错,它们是七折品。

A
I'm sorry, but we don't allow returns on sale items.

对不起,拍卖品不能退货的。

B
I know many stores have that policy. But I have returned sale items here before.

我知道很多店都是这样,但是我曾经在你们的店退过拍卖品。

A
I'm sorry, but we usually don't do it. It is our policy.

对不起,我们通常不接受的,这是规定。

B
I just bought these slacks a week ago. And I am a regular customer here.Can you make an exception this time?

我上个星期才买的,而且我是你们的常客。这次可以例外吗?

A
Well. Let me talk to the manager for a moment.Ma'am, the manager says I can do it this time.

那么,让我和经理说说看。经理说这次可以。

B
Good. I'm a regular customer here. I am glad you can make an exception for me.

太好了,我是你们的常客,我很高兴你们可以为我破例。

A
Please show me your receipt again.

再让我看一看你的收据好吗?

B
Here it is.

这里。

A
I will have to give you store credit, Ma'am.If you find something else you like in the store, you can use the credit.

我会给你一些点数,太太。你可以用这些点数来挑你喜欢的东西。

B
Store credit is okay with me.I'm sure I will find something I like. I shop here a lot.

给我点数也可以。我会找到我喜欢的东西,我常常来这里购物。

A
We appreciate your business, Ma'am.

谢谢惠顾,太太。

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